No Linked Account , Lost Data
Hi , new here.
I started playing this game 2 days ago and today the game kept crashing so i listened to the guides on what to do. Cleared the cache and restarted my phone. All of it. So did the next step that was told which was to uninstall pokemon tcg pocket and reinstall it. So I did.
But I did not know that my data wouldn't be saved in the google play cloud. I had not known I had to link my account, I thought I did link it to my google account but appearently not.
So when I reinstalled it I noticed that I could not get into my account.
My friend can confirm my account still exists in the game but i don't know how to access it or retrive the data. I've tried emailing the support but it seems sadly they are very busy.
Anyone here who got any clue on how to solve this?
I got to level 14 in 2 days and had over 300+ cards and multiple ex cards and had done all current events fully event the battle one when you have to win 50 times.
Please help ;-;
Answers
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Hi there, @FluffyBells! We understand your concerns with losing data. Our support team can check options and see how/if it would be possible for you to recover your data. To get started, please submit a ticket at support.pokemon.com, select the Pokémon TCG Pocket link, and click "Contact Us." Thanks!
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