game chooses to not allow to do anything in a match

Meescha08

https://imgur.com/a/H9keupU

ok multiple times a day in the middle of the match, the game freezes, not a litteral freeze but nothing can be played nothing can be done, even letting the timer go it doesnt switch turns it just litterally freezes i have to concede just to leave the match, and its happening more when im about to win then if i was about to loose. this bug is really bugging me