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Blank Card Images in Game

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SaiboT
SaiboT Member Posts: 2 ✭
First Anniversary Photogenic
edited May 7 in Pokémon TCG Live Bugs & Feedback #1

Has anyone else been getting blank card images in game? Sometimes when I search my desk or my opponent plays a card, the image is just the back of a pokemon card and not the actual image of the card. It is really annoying because I cannot see what card they are using unless I hover the card and sometimes that doesn't even work! :(

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  • Mod_Bee
    Mod_Bee Moderator Posts: 956 mod
    500 Comments 100 Likes Third Anniversary 25 Agrees
    #2

    Thank you for sharing this, @SaiboT. Our support team can take a closer look and assist you with resolving the issue with the cards being blank. The way to reach them is to submit a ticket, by going to support.pokemon.com, click on the Pokémon Trading Card Game Live link, and then hit "Contact Us".

  • TechHog
    TechHog Member Posts: 2,900 ✭✭✭✭✭
    2500 Comments 500 Agrees 250 LOLs 250 Likes
    #3

    That's an asset streaming issue, so check your connection.

  • BlazeRayna
    BlazeRayna Member Posts: 52 ✭✭✭
    25 Agrees 10 Comments 5 LOLs Combo Breaker
    #4

    I have also seen this quite a bit since the last update. I am using the app. @SaiboT , are you using the app or desktop? Just curious.

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