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TCG ate my deck code

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Sleninjipi
Sleninjipi Member Posts: 1 ✭
edited May 7 in Pokémon TCG Live Bugs & Feedback #1

I recently got a new deck that gave me a deck code. I redeemed it but I went back to the game and it was frozen, I reloaded the game and when I came back there was nothing from the deck. This has happened with other codes in the past and TCG says that they are redeemed. It just keeps eating my code cards and I don’t know how to fix this.

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  • Mod_Bee
    Mod_Bee Moderator Posts: 945 mod
    500 Comments 100 Likes Third Anniversary 25 Agrees
    #2

    Hi @Sleninjipi. That doesn't sound good. Our support team can take a closer look and assist you, could you please open a ticket with our support team? That can be done by going to » support.pokemon.com, click on the Pokémon Trading Card Game Live link, and then hit "Contact Us." Thank you!

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