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Why is the app not letting me sign in to play


I have tried many different times and ways to log in to ptcg live on my andoid tablet but it only shows a message saying that i have timed out and have to retry loging in however it never logs me in and i can't enjoy the game app


  • Mod_Skrilla
    Mod_Skrilla Moderator Posts: 272 mod
    First Anniversary 5 Likes First Answer First Comment
    edited May 15 #2

    Hello 187incognito.

    I understand your frustration with being unable to sign in to the game.

    I recommend reporting this directly through our official channels by opening a ticket with the support team. You can do so by visiting https://support.pokemon.com/ then click the Pokémon Trading Card Game Live link. From there, click "Contact Us." 

    If you have any more questions or encounter other issues, please feel free to reach out!