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Why do my cards seem to be missing?

I migrated my account from TCGO to TCG Live and a large amount of my cards seem to have vanished. The ones that were affected were from before any of the sun and moon expansions so that's likely the reason, but is there still a way to access them? On the notice for migration is said I would be able to keep any of my collection that was black and white onward. I have checked both standard and expanded modes and they are not there.

Best Answer

  • Mod_Champion
    Mod_Champion Moderator Posts: 143 ✭✭
    100 Comments Second Anniversary 25 LOLs 5 Likes
    #2 Answer ✓

    Hello, Trainer ILostTheGames,

    We want to make sure the proper team has visibility on this. To submit this to the support team, visit support.pokemon.com then click the Pokémon Trading Card Game Live link. From there click "Contact Us". Please provide additional details and attach screenshots, card expansion & number, or anything else helpful that could give the team more context. We appreciate you reporting this and sending us additional information.

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