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Free to Play/Non Spender Account Recovery Time

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Master12071
Master12071 Member Posts: 2 ✭
First Comment
in General Pokémon TCG Pocket Discussion #1

I was wondering if there is anyone who has not spent any money on the game lost their account. If so, did you manage to recovery it and how long did it take?

I lost my account close to 2 months ago when I deleted the game trying to fix a login issue. When I attempted to login after reinstalling the app with my email it didn't work. I put in a recovery ticket with support immediately after I realised. I provided all the information they asked for but have not received a concrete response since. They've listed factors such as long waitlist of requests and priority based on request received which is completely understandable. They've mentioned the need to 'escalate this matter for further review' so was wondering if anyone is in a similar situation.

Has filed a request around the same time I have or needed to wait for almost 2 months for an account recovery and had success getting their account back. From what I've seen if you have receipts/spent money for proof of purchase the process takes about 2 weeks. Are these prioritised or is this a seperate waitlist to if you haven't spent money? Is there any chance I could my account back?

Best Answer

  • PineappleOnis
    PineappleOnis Member Posts: 2 ✭
    First Answer First Comment
    #2 Answer ✓

    I am in the same boat as you. I have been about 1 month and get the same replies as you do - priority, high volume etc. I am free to play, but i did do the 2 week trial of the pokepass or whatever it is. So i was able to give them that info. I have read that others who made purchases got the account back in a couple of weeks, so maybe us FTP get bumped whenever a paying player loses. Good luck on getting your account back. Let me know when you do, so I know how long i may have to wait :)

Answers

  • Master12071
    Master12071 Member Posts: 2 ✭
    First Comment
    #3

    Update: Got a positive update on the 7th (the day after I posted this) saying they have found my account. I've been asked to provide a Nintendo account with a fresh account to override so that is something you may need to be prepared for.

    Its been almost exactly 7 weeks since my initial inquiry so that seems be the expected wait time. I'm just glad there has been progress made on the account recovery process. So for anyone waiting, don't give up and there is hope (or just link your account). I will update the thread again when I gain access to my account again to update on the full recovery time.

    Pineapple sorry to hear you're in the same situation I've been in. Best of lost on getting your account back. :)

  • PineappleOnis
    PineappleOnis Member Posts: 2 ✭
    First Answer First Comment
    #4

    Great to hear Master - when you said a fresh account, is that new Nintendo account? i already have one, so would that qualify?

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