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Pokémon TCG Live Maintenance & Hotfix - 03.03.22

TPCi_CursedSoup
TPCi_CursedSoup Administrator Posts: 275 admin
25 Agrees Second Anniversary 250 Likes 25 LOLs
edited October 2022 in General Pokémon TCG LIVE Discussion #1

Hi Trainers!

The recent downtime for Pokémon TCG Live was to push through a couple of hotfixes to address concerns and feedback provided by you. We appreciate all the information coming our way from our community and hope to continue to improve upon your experience.

Issues & Fixes:

When using the code redemption feature, players would sometimes receive no items or partial items to be added to their inventory. (please note web-based code redemption is still unavailable at this time)

  • Fix added where players should now receive the correct number of cards or items to be added.

Matchmaking and friends lists were unable to be utilized for some, making it impossible to find any games or interact with others.

  • Fix added where players should now be able to matchmake and interact with friends list normally.

For those of you who were affected by the issue with code redemption and did not receive all their items, please know we are looking to address this soon. We appreciate your patience.

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Comments

  • magikarpex
    magikarpex Member Posts: 13 ✭
    Name Dropper 5 Agrees Photogenic First Anniversary
    #2

    Just added some codes and received nothing on my account. Restarted the app and nothing changed. Reinstalled app and still nothing added.



    Added another 10 just now, only received the 3 booster packs, none of the other codes worked.

  • imnotemo
    imnotemo Member Posts: 13 ✭
    5 Agrees First Anniversary 5 Likes First Comment
    #3

    Thank you so much for notes on what is being fixed!

  • GadgetBadger
    GadgetBadger Member Posts: 43 ✭✭
    Name Dropper 5 Likes First Anniversary 10 Comments
    #4

    Thanks for the communication! More please

  • TPCi_CursedSoup
    TPCi_CursedSoup Administrator Posts: 275 admin
    25 Agrees Second Anniversary 250 Likes 25 LOLs
    #5
    https://community.pokemon.com/en-us/discussion/comment/59#Comment_59

    For this would you mind leaving your Username as well as what codes you were trying to redeem? It'll help the team when looking into this and why it may have happened.


    https://community.pokemon.com/en-us/discussion/comment/67#Comment_67

    For this error are you able to confirm for me that you're accessing the game through Canada? If you are, please submit a support ticket with the name of your service provider so it can be properly looked into.


    Thank you all again for your patience!

  • Prawnheart_
    Prawnheart_ Member Posts: 0 ✭
    #6

    Very happy to see this kind of communication ! And also that you're listening to the community feedback! The game has a lot of potential even if it's far from finished.

    Thanks for your work and keep it up!

  • trainer3000102
    trainer3000102 Member Posts: 0 ✭
    #7

    Please please please rework the bench Pokémon at least on pc I want to see the whole card on both benches it’s so ugly and annoying you have so much empty room I’m sure it could be done

  • Barodj
    Barodj Member Posts: 1 ✭
    #8

    Thank you for the patch notes! So glad to see a step forward in communication.

  • VanillaWaffle
    VanillaWaffle Member Posts: 3 ✭
    #9

    heroic, thank you so much for feedback!!

  • sdrawkcab190
    sdrawkcab190 Member Posts: 12 ✭
    First Comment First Anniversary 5 Agrees
    #10

    Great to see direct communication from the developers.


    Would you consider these forums to be your preferred location for us to post feedback / bug reports?


    Is there anything specifically you'd like feedback on?

  • Dysmania
    Dysmania Member Posts: 0 ✭
    #11

    thanks for the communication!!! Loving the game so far! Lots of potential!

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