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[PLEASE READ] My Pokemon Unite matchmaking stops at 9 ppl.

MY POKEMON UNITE app, well it always stops matchmaking when it reached 9 people and bans me every time. HOW AM I SUPPOSED TO FIX THIS???

Comments

  • Mod_Bee
    Mod_Bee Moderator Posts: 1,150 mod
    1000 Comments 100 Likes Third Anniversary 25 Agrees

    Hi @MarkDing, we suggest getting in contact with our support team to share your concern for further assistance and guidance. To submit a ticket over to them, please go to support.pokemon.com, click on the Pokémon Unite link, and then hit "Contact Us." Thank you!

  • MarkDing
    MarkDing Member Posts: 3
    First Comment

    Thanks

    That's lot of help.

  • Nitex1337
    Nitex1337 Member Posts: 138 ✭✭✭
    Third Anniversary 100 Comments 25 Agrees 5 Likes

    did you try to clear out the cache in the app? If that doesnt work make sure you save your account and reinstall the app.

    unfortunately mods don't really offer much help here except say to "submit a ticket" and so far there's no evidence that the devs actually read or do anything about submitted tickets. 🙃