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redeemed cards game froze can't find packs to claim help?

Gam3lord21
Gam3lord21 Member Posts: 1

I redeemed some codes game froze now I cant open my packs and nothing in inbox. Do I write a lovely letter to gamefreak for compensation or is there something im missing?

Answers

  • clasingla
    clasingla Member Posts: 5,244 ✭✭✭✭✭
    1,000 Likes 1,000 Agrees 2500 Comments 500 LOLs

    you got the cards just filter for the expansion you opened and see if you have cards that you did not have before

  • Mod_Skrilla
    Mod_Skrilla Member Posts: 325 ✭✭✭
    100 Comments 25 LOLs Second Anniversary 25 Likes

    Hello Trainer, I recommend you open a ticket with the support team for this instance. To do so, please visit https://support.pokemon.com/ and then click the Pokémon Trading Card Game Live link. From there click "Contact Us"