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redeemed cards game froze can't find packs to claim help?

I redeemed some codes game froze now I cant open my packs and nothing in inbox. Do I write a lovely letter to gamefreak for compensation or is there something im missing?

Answers

  • clasingla
    clasingla Member Posts: 3,165 ✭✭✭✭✭
    2500 Comments 500 Agrees 250 Likes 50 Answers

    you got the cards just filter for the expansion you opened and see if you have cards that you did not have before

  • Mod_Skrilla
    Mod_Skrilla Member Posts: 325 ✭✭✭
    100 Comments 25 LOLs Second Anniversary 25 Likes

    Hello Trainer, I recommend you open a ticket with the support team for this instance. To do so, please visit https://support.pokemon.com/ and then click the Pokémon Trading Card Game Live link. From there click "Contact Us"