Codes redeemed but the cards don't seem to show up in the app

FedeOP
FedeOP Member Posts: 2
First Comment Photogenic
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in Pokémon TCG Live Bugs & Feedback #1

Hello, I don't use the app much so apologies if this is a dumb question, I'm trying to understand what happened.

A week ago I have redeemed a bunch of codes on the TCG live website, the codes were from packs inside the 30th anniversary booster bundle, so it was a total of 6. I didn't get the opening animation and I understand that it doesn't always show, but if I go and check my Card Dex it looks like the number of cards owned from that expansion doesn't add up.

I counted 68 cards, I know that I received 3 packs from Twitch drops and that I got some cards from the battle pass rewards, and it is my understanding that each pack contains 10 cards, so wouldn't the total be higher than 68 if the booster bundle codes were actually redeemed?

I have contacted support already and they say that the cards are in my inventory so I'm clearly missing something.

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  • DoubleCure
    DoubleCure Member Posts: 3,517
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    #2

    It's likely that your cards are in your account… the opening animation often glitches, but the cards are added anyway in the background.

    Also, your Card Dex count might not add up because any duplicates over the four copy limit were automatically converted into Credits.

  • FedeOP
    FedeOP Member Posts: 2
    First Comment Photogenic
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    #3

    I appreciate the explanation, I was mostly confused by the dex count but now it makes sense. Thank you!

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