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Samsung Galaxy S26 Ultra – Severe freezing and loud audio noise still present in version 1.43.0

I am creating a separate thread because this issue has been affecting Pokémon TCG Live on my Samsung Galaxy S26 Ultra for a long time and unfortunately it is still not resolved after update 1.43.0.
The game frequently freezes during matches. When this happens, the visible game board becomes unresponsive, while the match itself can continue in the background. Previously, the freezes seemed to occur mainly during or after attacks and knockouts, but more recently the game has also frozen without an attack taking place.
There is another very noticeable symptom: shortly before a freeze, I often hear a strange audio noise/distortion. The noise can become increasingly loud, and in my experience the louder it gets, the more likely the game is to freeze shortly afterwards.
Version 1.42.0 specifically included a fix for an issue where the game could become unresponsive during attack animations. Unfortunately, this did not solve the problem on my Galaxy S26 Ultra.
I have now tested version 1.43.0 as well. I was able to complete a match, but the strong audio distortion was still present. Based on my experience over many matches, I estimate that only around 1 out of 5 matches works normally. The other matches frequently become unplayable because of the freezing issue.
I have already contacted Pokémon Support and provided detailed information about the problem. Unfortunately, I was only informed that my feedback had been forwarded to the appropriate teams and that there was no further information available.
Device: Samsung Galaxy S26 Ultra
Current Pokémon TCG Live version: 1.43.0
Issue: Frequent freezes/softlocks during matches
Additional symptom: Increasingly loud audio noise/distortion before many freezes
Frequency: Approximately 4 out of 5 matches are affected in my experience
I know that other mobile players have reported similar freezing issues. I would therefore be interested to know whether other Galaxy S26 Ultra users are still experiencing this after version 1.43.0, especially if you also notice the audio distortion before the game freezes.
It would be very helpful if this could be investigated specifically on the Galaxy S26 Ultra, because at this frequency the game is effectively unplayable on the device.

Comments

  • Mod_Jack
    Mod_Jack Moderator Posts: 30 mod
    Fourth Anniversary 10 Comments First Answer

    Welcome to the forum, Frankie0608!

    Galaxy S26 Ultra users are reporting the exact same freezing and audio issues, even after the 1.43.0 update.

    While waiting for an official patch, try these steps:
    • Turn off in-game sound: Mute both music and SFX in the app settings. This often stops the freezing entirely.
    • Change battery settings: Go to your phone Settings > Apps > Pokémon TCG Live > Battery, and set it to "Unrestricted".
    • Clear the cache: Go to phone Settings > Apps > Pokémon TCG Live > Storage > Clear Cache.

    I will leave this thread open for other users to share their results. Let me know if muting the sound improves your game's stability.