My Game is bugged since September 21,2026, no interface please help!
Hello,
My Pokémon Pokopia has been unplayable since 21 September 2026. When I load my existing save, I can move around and use emotes, but cannot interact with any Pokémon, perform actions, or open any menus. The entire game interface is missing.
It started when I opened the game normally. I save and close the game every day. Pressing minus and B does nothing, and fully closing and reopening the game three times has not helped. Game software
is up to date, delete the game and redownload doesn’t help.
I have invested a lot of time in this save. Please help me resolve this while preserving my saved progress, and let me know whether this is a known issue. I have attached a screenshot showing the problem.
Best Answer
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HI @PeakychuPika!
Great job attempting the initial troubleshooting yourself! I hate to hear it wasn't fixed. You can reach out to our support team directly at this link with further information. Side note, the screenshot isn't showing here so maybe it'll upload properly via the link
Alternatively, you can visit support.pokemon.com, and click "Contact Us" on the right of your screen. From there, you can submit a ticket. We hope to see you back in-game soon! 😊
1
Answers
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thank you I have just contacted the support team for help! Really appreciate for reaching out to help 🥺
Seems like there is a permission problem on the forum, I attempted to uploaded the screenshot again but it wouldn’t come through 😅
Update Status: Unsolved (September 28, 2026) 😭😭😭😭😭😭
Contacted Official Pokémon Forums (September 23, 2026)
Contacted Pokémon Support (September 23, 2026) Referred to Niantic..?!
Contacted Niantic (September 23, 2026) → No Response Yet
Contacted Pokémon Support Again (September 24, 2026)
Pokémon Support referred me to Nintendo Support ( ) but there is no bug support to contact..?! (September 28, 2026)
Contacted Pokémon Support Again for direct contact (September 28, 2026)2 -
Thanks for submitting a ticket, @PeakychuPika!
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