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Ladder reset bugged

Jmoney89
Jmoney89 Member Posts: 1 ✭
in Pokémon TCG Live Bugs & Feedback #1

My ladder has not and will not reset after the new update for the 30th anniversary set. I know I’m not the only one but has anybody been able to fix it?

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Comments

  • uncomonfossil
    uncomonfossil Member Posts: 202 ✭✭✭✭
    500 Agrees 500 Likes Third Anniversary 100 Comments
    #2

    Yes, I had the same issue & I was able to fix it.

    I had to uninstall Live & then turn off my computer. (Did it first without shutting down the computer & it didn't fox this.) Then reinstall Live. You will need to reconnect with your Play Pokémon account.

  • CB-P
    CB-P Member Posts: 1 ✭
    First Comment
    #3

    A uninstall and reinstall didn't work for me.

    I had to logout, uninstall, delete the folder C:\Users\XXXXXXX\AppData\LocalLow\pokemon, reinstall and login for it to work. There might be some steps that can be skipped, but this worked for me.

  • DoubleCure
    DoubleCure Member Posts: 3,193 ✭✭✭✭✭
    5,000 Agrees 5,000 Likes 1,500 LOLs 2500 Comments
    #4
    https://community.pokemon.com/en-us/discussion/comment/193855#Comment_193855

    Yes... uninstalling, then clearing the cache before installing should fix it... I've done it several times after they apply a broken patch.

  • Goebelbb
    Goebelbb Member Posts: 1 ✭
    First Comment
    #5

    Was wondering if this fix also works on Android phones…I do not have this game on a pc

  • Xenophoresis
    Xenophoresis Member Posts: 2 ✭
    Second Anniversary First Comment Photogenic
    #6

    Thank you guys!

    I did uninstall >> Delete the cache folder >> restart >> reinstall >> then login.

    I also tried reinstalling + clearing cache without restarting but that didn't work. Seems like restarting is needed.

  • LongWayHome
    LongWayHome Member Posts: 1 ✭
    First Comment
    #7

    I logged out, uninstalled, deleted the cache, restarted the PC, reinstalled and then logged into the game again.

    My ladder still hasnt reset. Is there anything I could have missed? Quite annoying, to be honest.

  • haZetup
    haZetup Member Posts: 3 ✭
    First Comment
    #8

    If you're on MAC, what I did and worked for me was, Logout from the game, Close the game, then Remove it from Applications and after that Clean everything related to the game by running the commands below:
    After this Restart your machine.
    Hope it helps ☺️

    rm -fr ~/Library/Application Support/com.pokemon.pokemontcgl
rm -fr ~/Library/Caches/com.pokemon.pokemontcgl
rm -fr ~/Library/Logs/pokemon
rm -rf ~/Library/Application\ Support/com.pokemon.pokemontcgl
rm -rf ~/Library/Caches/com.pokemon.pokemontcgl
rm -rf ~/Library/Logs/pokemon
rm -f ~/Library/Preferences/com.pokemon.pokemontcgl.plist
rm -f ~/Library/Preferences/com.pokemon.pokemontcgl.updater.plist
  • Mod_Bee
    Mod_Bee Moderator Posts: 1,541 mod
    1000 Comments Fourth Anniversary 100 Likes 25 Agrees
    #9

    Hi Trainers, thanks for reaching out. I understand that your ladder has not reset following the update for the 30th Anniversary set.

    If you're still running into this problem, please reach out to Support directly so they can investigate your account and provide further assistance. If possible, include any relevant screenshots or details about your ladder status when submitting your ticket.

    To submit a ticket to support, go to Pokémon Support, select Pokémon TCG Live, then select Contact Us.

    Thank you!

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