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[Pokémon TCG Live] Update Notice

Pokémon TCG Live is scheduled to receive an update at 17:00 (UTC) on October 6, 2026.
Please see the Version 1.43.0 - Patch Notes for more information.

Ranked season didn't reset?

When I look at the ranked ladder, it says that it changed to September, but doesn't have the dates when it ends, it just says "ends in --W --D, I stayed at my rank from the previous season, and it shows I have rewards to claim, but when I try to, it just sends me back to the ranking screen

Comments

  • n00bl00d
    n00bl00d Member Posts: 77 ✭✭✭
    Third Anniversary 25 Agrees 25 Likes 10 Comments

    You need to uninstall and then reinstall PTCGL from scratch. It will reset the ladder.

  • DoubleCure
    DoubleCure Member Posts: 3,214 ✭✭✭✭✭
    5,000 Agrees 5,000 Likes 1,500 LOLs 2500 Comments

    It happened to me before... not this seasson tho. And yes reinstall fixed it indeed.

  • favilar88
    favilar88 Member Posts: 3 ✭
    5 Agrees Name Dropper First Comment

    Every major update on this game brings tons of bugs, sadly they are a small company that can't hire a good QA team

  • Steven855
    Steven855 Member Posts: 1 ✭
    Third Anniversary First Comment

    I'm on mac os x and I tried deleting the program and readding it from the dmg file I got from a fresh download. However, I still have this problem. What directories do I need to delete first before adding the program to my applications from the dmg file?

  • favilar88
    favilar88 Member Posts: 3 ✭
    5 Agrees Name Dropper First Comment

    I tried deleting the app and all the folders associated with the app, but even with that my rank still bugged :(

    This is what I tried in addition to delete the app in the case if that works for you

    rm -fr ~/Library/Application Support/com.pokemon.pokemontcgl

    rm -fr ~/Library/Caches/com.pokemon.pokemontcgl

    rm -fr ~/Library/Logs/pokemon

  • haZetup
    haZetup Member Posts: 3 ✭
    First Comment

    For me this is how it worked, in the exact order, do not miss any step: Logout from the game, Close the game, Remove it from Applications, then Clear everything related to the game files by running the commands above then Restart your Mac. Hope it works for you too! ☺️

    rm -fr ~/Library/Caches/com.pokemon.pokemontcgl

    rm -fr ~/Library/Logs/pokemon

    rm -rf ~/Library/Application\ Support/com.pokemon.pokemontcgl

    rm -f ~/Library/Preferences/com.pokemon.pokemontcgl.plist

    rm -f ~/Library/Preferences/com.pokemon.pokemontcgl.updater.plist

    Then you can also run the following command to make sure there is nothing else left behind:

    find ~/Library \( -iname '*pokemontcgl*' -o -iname '*pokemon*tcg*' \) 2>/dev/null

    If the commands used before worked without any issues you shouldn't see anything returned by the previous command. Have a great one!

  • jcgss77
    jcgss77 Member Posts: 10 ✭✭
    5 Agrees 5 Likes First Anniversary Photogenic

    Or, you could just download RevoUninstaller, and it will delete ALL of your Pokemon files when you use it to uninstall the application.