Can't sign up

Person-OwO
Person-OwO Member Posts: 1
Photogenic
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in Pokémon TCG Live Bugs & Feedback #1

Every time I try logging in, it brings me to the website to log in, and then resets. I even forced it into a window so it wouldn't reset and it just said retry logging in.

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  • Mod_Bee
    Mod_Bee Moderator Posts: 1,637
    1000 Comments 250 Likes Fourth Anniversary 25 Agrees
    mod
    #2

    Hello @Person-OwO, thank you for your report.

    If you're unable to log in because the app redirects you to the website and then resets, please submit a ticket to Support so they can investigate the issue further.

    To submit a ticket:

    1. Visit https://support.pokemon.com/
    2. Select Pokémon TCG Live
    3. Click Contact Us
    4. Complete and submit the support form with details about the login issue

    Thank you for bringing this to our attention.

  • DoubleCure
    DoubleCure Member Posts: 3,330
    5,000 Agrees 5,000 Likes 1,500 LOLs 2500 Comments
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    #3

    Is this issue related to this announcement? And was it some kind of attack?

    [Pokémon Trainer Central] Login Issues

    We are aware of and investigating possible login service degradation impacting multiple services including Pokemon.com and Pokémon TCG Live. If you are experiencing issues, please try again later. Thank you for your patience as we work to resolve this issue.

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