Unable to login via facebook
I am returning player to Pokemon unite after two years tried to login via facebook to my account a notification pop up say that "You cannot log in or link via this method Please use a different method and try again."
Could anybody please help me
Reported to help but no proper response
Answers
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If you are playing on an Android phone or tablet, there's a few different things that you can do to resolve the issue:
- Update your Facebook App in the App Store or on Google Play.
- Log out of Facebook then log back in
- Clear the Cache for your Pokémon Unite App (Settings → Apps → Pokémon Unite → Storage → Clear Cache)
- Reinstall Pokémon Unite (This forces the game to rebuild its login integration)
- Try playing on a different device (if you are able)
- Check to see if the "Facebook Login" button has disappeared (A rare issue but it has happened before)
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It is also possible that the Facebook Login is currently broken, the game has a restricted login for older accounts (you mentioned that you haven't played for about two years) or your facebook token is no longer valid and Unite cannot refresh it.
But it's okay! If you ever linked your account to Nintendo, Pokémon Trainer Club, or Google/Apple, then your account can still be recovered! Have you ever linked your account to these?
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Hello @Nonameperson29, thank you for reaching out. Issues with logging in via Facebook are account specific and can’t be resolved through the forums. Since you’re seeing an error when trying to log in, the best next step is to contact Pokémon Support directly for further review. Please submit a ticket at https://support.pokemon.com/hc/en-us, select the game title and then contact us. If you’ve already contacted support, you may want to follow up on your existing ticket or submit a new one to help them investigate further.
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