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Pokemon getting deleted when Migrated!

Mami_Jean
Mami_Jean Member Posts: 3 ✭
First Comment
in General Pokémon TCG LIVE Discussion #1

Hi! When I migrated my account it deleted my favorite card Victini and a bunch of my other V and Vmax cards, and tons of my Fossil and ex cards! How do I get these back? They were never in the warning for deletion and I'm very disappointed how do I get them back??

Answers

  • TechHog
    TechHog Member Posts: 2,832 ✭✭✭✭✭
    2500 Comments 500 Agrees 250 Likes 50 Answers
    #2

    Relax. You just have to change the filters to show Expanded or All cards.

  • Mami_Jean
    Mami_Jean Member Posts: 3 ✭
    First Comment
    #3

    I did, multiple times changed the filters. Honestly so disappointed, Deleted my 2 Victini V and checked the specs on the card, not related at all to any of the deletion ones

  • Mod_Champion
    Mod_Champion Moderator Posts: 143 ✭✭
    100 Comments Second Anniversary 25 LOLs 5 Likes
    #4

    Hello Trainer,

    Thank you for your report. I recommend you open a ticket for this issue with the support team. To do so, visit support.pokemon.com then click the Pokémon Trading Card Game Live link. From there click "Contact Us".

  • Mami_Jean
    Mami_Jean Member Posts: 3 ✭
    First Comment
    #5

    I did, I got an email back with what cards were getting deleted. I paid fot these cards! 😭

  • TechHog
    TechHog Member Posts: 2,832 ✭✭✭✭✭
    2500 Comments 500 Agrees 250 Likes 50 Answers
    #6
    https://community.pokemon.com/en-us/discussion/comment/10382#Comment_10382

    If you're looking for a specific art, you need to click the original art and then the "Available" drop-down.

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