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I can not get past the language screen. Does anyone know how to fix this issue?

SpiritualGC
SpiritualGC Member Posts: 1 ✭
edited May 7 in General Pokémon TCG Discussion #1

I downloaded on Windows 10 but I can not get past the language screen. Does anyone know how to fix this?

Comments

  • mark416ix
    mark416ix Member Posts: 6 ✭
    Name Dropper First Comment
    #2

    had this problem for weeks now still hasnt been fixed no matter what i try.

  • Superiron52
    Superiron52 Member Posts: 2 ✭
    Name Dropper First Comment
    #3

    This may have something to do with your AV (anti-virus) some anti-virus's allow you to exclude certain applications.

    I would recommend uninstalling the application.

    1. press and hold windows key + r
    2. type control panel
    3. OK
    4. select uninstall a program
    5. click pokemon trading card game live
    6. uninstall
    7. re-download from https://tcg.pokemon.com/en-us/tcgl/

    If you are still facing issues, please attach a screen shot of any error's you may see (pressing the 'print screen' button on your keyboard will make this process easier.

  • Mod_Skrilla
    Mod_Skrilla Member Posts: 325 ✭✭✭
    100 Comments 25 LOLs Second Anniversary 25 Likes
    #4

    Hello Trainer, I recommend you open a ticket with the support team for this instance. To do so, please visit https://support.pokemon.com/ and then click the Pokémon Trading Card Game Live link. From there click "Contact Us"

  • FireBlizzardd
    FireBlizzardd Member Posts: 1 ✭
    First Comment
    #5

    My Daughter is having the same issue on the Ipad

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