Payment issue with no ETA from support
This game is amazing. Support and communication, not that much.
I have an on-going discussion with support (via e-mail) that is trying to troubleshoot an issue with my Club membership renewal. It has been a week now, and they don't even share an ETA for it to be resolved.
I'm an active player since day 1, member since day 1, you can imagine how frustrating it is to receive automated messages from support.
I'm going public here to ask -- how can we escalate such issues? I feel like my emails are totally being ignored.
By reading the Google Play policy, they say developers should reply within 3 business days (not sure if automated messages count though). Reference: https://support.google.com/googleplay/answer/113418?hl=en&co=GENIE.Platform%3DAndroid
Really appreciate any help I can get. Thanks!