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Complete decks missing

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wprosser2008
wprosser2008 Member Posts: 1 ✭
edited May 7 in Pokémon TCG Live Bugs & Feedback #1

On my TCGO account, I had redeemed codes for my physical decks, as well as several booster packs, and, as far as I can see, they're all gone. I don't mind so much the booster packs cuz whatever, but my decks are a real pain to lose as they were some of my favorite decks.

Also lost were my decks I had purchased using pokecoins on TCGO, like my Charazard theme deck.

I thought all of that was supposed to transfer over???

Comments

  • Mod_Skrilla
    Mod_Skrilla Member Posts: 325 ✭✭✭
    100 Comments 25 LOLs Second Anniversary 25 Likes
    #2

    Hello Trainer, I recommend you open a ticket with the support team for this instance. To do so, please visit https://support.pokemon.com/ and then click the Pokémon Trading Card Game Live link. From there click "Contact Us".

  • TechHog
    TechHog Member Posts: 2,900 ✭✭✭✭✭
    2500 Comments 500 Agrees 250 LOLs 250 Likes
    #3

    If you read the FAQ, you would have seen that deck lists don't transfer. You were supposed to save them before migrating.

    Packs also don't transfer, though you get crystals as compensation.

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