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Timer running all the way out

It keeps happening where during a match, the timer will continue to run without forcing the other player to make a move, or else their turn ends. Several times now, I've seen the timer go from 20 min to 0. When it gets to zero, nothing happens. The only way it ends is for somebody to concede. I only play ranked, so it's frustrating when I can't finish games and lose elo bc of a bug, not bc I lost.