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Game doesn’t let me play in competitive/casual modes.

mochiizi
mochiizi Member Posts: 1 ✭
in Pokémon TCG Live Bugs & Feedback #1

I dowloaded the CRI update when it came out about 2-3(?) days ago, and today CRI released. I’ve been looking forward to playing a lot so I waited until nearly the exact in game release time. No matter what deck I use, new ones, old ones, expanded etc., the game says my decks are invalid and doesn’t let me use them to play. I can only play in the Build & Battle gamemode right now. Is anyone else having this issue? Does anyone know how to fix it?

Answers

  • Mod_Bee
    Mod_Bee Moderator Posts: 1,445 mod
    1000 Comments Fourth Anniversary 100 Likes 25 Agrees
    #2

    Hello @mochiizi, thanks for reporting this issue and providing detailed information about what happened with your decks after the update. Please submit a ticket with these details at https://support.pokemon.com/ (select TCG Live, then click “Contact Us”) so the team can investigate further. If possible, include screenshots and any additional information about the error and when it started occurring, as this can help the team investigate.

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