Loading screen
Hi All,
Im trying to login on my cell phone. Samsung s25fe
Pokemon live tcg
It loads to 10%> asks me to choose a language> I choose english.
It takes me to the default browser> I login with my TCG Live detaits> It confirms my logins> goes back to the loading screen> and just does this and I cannot get into the game.
Can some reach out and assist with a solution.
I tired:
Clearing my cache and app data.
restarting phone
uninstalling/reinstalling app
force stopping the app then trying to relaunch.
Nothing works.
When logging in on my PC it does the same process but once I enter my credentials it goes back to the loading screen and I get in the game.
Answers
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This issue is very common... I've had it happen to me multiple times. In my experience, temporarily changing the default browser and retrying a few times fixes it.
Have you tried switching your default browser?
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Hey @Theplan420! If you are still experiencing issues with the loading screen, please contact our support team at the link with your account details so that we can look into this for you.
Alternatively, you can visit support.pokemon.com, choose Pokémon TCG Live from the list, and click "Contact Us" on the right side of your screen. From there, you can submit a ticket. We appreciate your patience and understanding - thank you! 😊
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