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anybody also can't start the game and only and get stuck at startup or the screen turns black?

emejing01
emejing01 Member Posts: 1 ✭
in Pokémon UNITE Bugs & Feedback #1

Answers

  • Mod_Bee
    Mod_Bee Moderator Posts: 1,252 mod
    1000 Comments 100 Likes Third Anniversary 25 Agrees
    #2

    Hi @emejing01! Thanks for reaching out and sharing your experience. If you’re still unable to get past the startup screen or are encountering a black screen. We recommend submitting a ticket to Support with details about your device, OS version, and when the issue started so the team can investigate further. To do so, go to support.pokemon.com.

  • Augmentauras
    Augmentauras Member Posts: 9 ✭
    5 Agrees First Answer First Comment
    #3

    I also started having this problem yesterday - I would open the game, sign in, then it would crash my phone while on the loading screen. I would have to turn the screen off then power off the phone to fix the crash, which would take a couple minutes each time given the screen wouldn't turn off properly with the game running. The screen was completely unusable if the game was open. I restarted my phone and the app and checked for updates, and it was definitely a problem with the game rather than my device. I don't know what device you're using but I was using an android phone so it could be a problem with the game on that platform.

  • TweedleDeevine
    TweedleDeevine Member Posts: 9 ✭
    5 Agrees Photogenic Name Dropper First Comment
    #4

    I'm having this issue as well and support didn't do much to help.

    The game will let me press start but once I do, the game itself crashes and crashes my UI as well. I reinstalled the game to see if this was still happening, and thought I was fine once the files finished installing... Only for it to crash after playing one Quick Battle.

    This is so unacceptable.

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