The Pokémon TCG Live game client will be offline for maintenance from 15:00 ~ 23:00 (UTC) on August 19, 2025.
Please see the Version 1.29.0 Patch Notes for more information on fixes and changes.
The Code Card Redemption Website will be offline briefly during the above maintenance window, from 15:00 ~ 17:00 (UTC).
During this period, code card redemption via the website will be unavailable.
Account Transfer
Is there any way I can transfer Live progress from one account to another? I can't change my current account's screen name, so I was wondering if I could make a new account with the name I want and somehow get all of my cards, tokens, progress, etc. transferred there.
Answers
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Hey there, @ichooseYOU456! Please reach out to our support team and they'll be able to check into your request for you. To submit a ticket, please go to support.pokemon.com, select the Pokémon TCG Live link, and click "Contact Us." Thanks!
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Thank you for the assistance, but I have already reached out and given a good reason to change my screen name. They said that they could do so, but I need to provide a photo of a government-issued ID. I obviously don't feel comfortable doing this, especially when the exposure of personally identifiable information is one of the reasons screen name changes are allowed. Is there any alternative? If I could just keep my TCG Live cards/decks, I would be glad to move to a new account.
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