[Pokémon TCG Live] Maintenance Notice
The Pokémon TCG Live game client will be offline for maintenance from 15:00 ~ 23:00 (UTC) on September 30, 2025.
Please see the Maintenance Notice - 09/30/25 announcement for more information.
The Pokémon TCG Live game client will be offline for maintenance from 15:00 ~ 23:00 (UTC) on September 30, 2025.
Please see the Maintenance Notice - 09/30/25 announcement for more information.
Contacting TPC about defective product
WildAlien2000
Member Posts: 1 ✭
I got my son a Sword & Shield Ultra Premium Collection for his birthday in 2022. He opened it and was missing the coins, but had 2 sets of the black dice. I contacted customer support in April 2022. They said to return the dice and they would send the coins, but didn't have a timing estimate. I followed up every 6 months or so and they always said they are still working on it. Until this year, they don't even respond anymore. Is there a way to elevate this? It's been over 3 years since I first contacted them.
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Answers
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Do you have the original receipt?
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