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Authentication Error code 102-002-016

I just started getting this error today. I've tried everything to fix it. Date and time are already automatic. Tried clearing Cache, tried uninstalled and reinstalling. Internet should be fine. Have 1gb internet, but still tried switching between wifi and mobile data. Tried restarting my phone several times. Deleted several games that I never touch to "free up space." Don't have any other apps open when trying to play the game. It doesn't matter what I do, it continue to get this error and can't play the game. Anyone know how I can fix this?

Answers

  • Mod_Bee
    Mod_Bee Moderator Posts: 833 mod
    500 Comments 100 Likes Third Anniversary 25 LOLs

    Hello there, @Fang696. We understand your concerns with receiving this error code. Our dedicated support team can assist with technical issues in the game, please submit a ticket for assistance! Go to support.pokemon.com, select the Pokémon TCG Pocket link, and click "Contact Us." Thanks!

  • Baulder
    Baulder Member Posts: 136 ✭✭
    100 Comments 5 Likes First Answer First Anniversary

    @Fang696

    Had same issue, thus I've searched over the internet and found on reddit that many others had log-in issues.

    Someone also posted official statement that mentioned something about larger scale datacenter outage, which affected log-in authentication for PTCGP.

    BTW asking for help with such issue here on discussion is not much of use because by the time your post get approved, the issue might get already resolved.