Waited 20 minutes for a match to time out and it didn't.
Turns out that I got bad-mannered by another player and the game didn't time out their turn. I waited 20 minutes and found out the timer will just flash red at 00:00 a while until you concede. I would have conceded immediately had I known that. Why is this even possible? How do I complain to the right people to get this…