OU7C4ST ✭✭

You can start off with a support ticket to: support.pokemon.com They'll most likely request you provide picture proof of the physical products that the codes came from (Receipts with the products listed), and the code itself that you tried redeeming into the game.

Take a screenshot of the offending username, and send in a support ticket to: support.pokemon.com

Still waiting on that compensation myself.

@TPCi_CursedSoup Is the plan to still leave PTCGO active throughout the end of the year/early next year while the beta becomes globally available, or will PTCGO shut down as a whole as well rather quickly come November's global beta release of PTCGL?

Everyone lets their emotions get the best of them at times, that's just human nature, but it certainly would be nice to be treated with more respect as a player, who the Development team relies on to keep their product/service relevant at the end of the day. Please kindly consider opening more relaxed dialogue between…

Thanks for the update.

Thank you for the update!❤️

We have been encouraging users on the PTCGL subreddit to direct their feedback, and bug reports to here as well. Hopefully it's been working out. Thank you for keeping up with communications! 🙂