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Game froze on my win attack

Domstarr3000
Domstarr3000 Member Posts: 2 ✭
edited May 7 in Pokémon TCG Live Bugs & Feedback #1

Long battle on rank ended not with my win but with a loss in points when I opened a second window. The screen shows my energy cards selected for the attack's discard mechanic, ending the match after the attack and giving me the win. My ladder points went from 350 to 340, meaning the service stole my win and rewards. Is there any compensation for their service being so dull?

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Comments

  • Mod_Skrilla
    Mod_Skrilla Member Posts: 325 ✭✭✭
    100 Comments 25 LOLs Second Anniversary 25 Likes
    #2

    Hi Trainer!

    Thank you for your report. I recommend you open a ticket for this issue with the support team. To do so, visit support.pokemon.com then click the Pokémon Trading Card Game Live link. From there click "Contact Us". Please provide any detail you can, such as card expansion and number, to help the support team investigate the issue.

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