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Currently unable to log on (username or password incorrect message)

BeanChieftan
BeanChieftan Member Posts: 1

Have not been able to log in after game servers just came back up at 12pdt. Same saved login info stopped working even though it worked on all Pokémon websites. Even attempted a password change and still cannot log in with new password. Anyone else experiencing?

Comments

  • Mod_Butterfly
    Mod_Butterfly Member Posts: 67 mod
    10 Comments First Anniversary First Answer

    Hi Trainer!

    This problem can have many reasons to occur and because of that, I recommend for this instance you open a ticket with the support team. Please go to  https://support.pokemon.com/ and then click the Pokémon Trading Card Game Live link. From there click "Contact Us". To make the process more simple, when contacting the support team, please send any screenshot or steps you have done prior to this error on your ticket.

  • TechHog
    TechHog Member Posts: 2,900 ✭✭✭✭✭
    2500 Comments 500 Agrees 250 LOLs 250 Likes

    You can't log in because it's down for maintenance...