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Data transfer and login

Deathdw42
Deathdw42 Member Posts: 4 ✭
First Comment
in Pokémon TCG LIVE Bugs & Feedback #1

I played ptcgo before, I have pokemon trainer acc but I cannot login with same acc into pokemon tcg live (I know username and password, if I do not I could not login here). Tried to create a new acc with same username but it says that it exist already (no kidding, which means that it recognize my username and it has it in database so I am not sure what's the problem). Please help me, I want to login and play new game while I want to transfer all cards from "old acc" in ptcgo.

Answers

  • TechHog
    TechHog Member Posts: 2,828 ✭✭✭✭✭
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    edited April 2023 #2

    Just reset your password...


    EDIT: Misread. Uninstall your game and reinstall it as admin.

  • Deathdw42
    Deathdw42 Member Posts: 4 ✭
    First Comment
    #3

    Ok uninstalled it nut how can you install it again as Admin on phone?

  • TechHog
    TechHog Member Posts: 2,828 ✭✭✭✭✭
    2500 Comments 500 Agrees 250 Likes 50 Answers
    #4
    https://community.pokemon.com/en-us/discussion/comment/7139#Comment_7139

    Ah, usually this issue only happens on PC... Just reinstall normally then. What happens when you try to log in?

  • Deathdw42
    Deathdw42 Member Posts: 4 ✭
    First Comment
    #5

    On PC it works fine but not on phone.

    It say that username or password is incorrect, it is weird/wrong because I use SAME password and username for PC version. Even checked with "eye" to see if I misspelled password but I didn't.

    Reinstalled it and still same problem.

    Screenshot_2023-04-03-07-43-16-792_com.pokemon.pokemontcgl.jpg
    Screenshot_2023-04-03-07-43-11-918_com.pokemon.pokemontcgl.jpg


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