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Did not receive boosters after redeeming codes

miss_misery
miss_misery Member Posts: 1 ✭
edited October 2022 in General Pokémon TCG LIVE Discussion #1

Logged into my account using my iPad, Safari - 8 Battle Styles Redemption codes redeemed and still none of these booster packs have shown up in my account. Logged in and out again. Confirmed the codes were redeemed (on May 17th). I have redeemed cards before and it has worked, but this time nothing. Why is this?

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  • Mod_haruichii
    Mod_haruichii Member Posts: 31 ✭
    10 Comments 5 Agrees First Answer Photogenic
    #2

    Hi trainer! 

    This problem can have some reasons to occur and because of that, I recommend that you open a ticket with our fantastic support team. Here are the steps to do so:

    1-Please go to https://support.pokemon.com/

    2-Click the Pokémon Trading Card Game Live link.

    3-When there, click "Contact Us" and specify what the issue you are facing is.

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