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Where do I submit a ticket regarding my 400 Ladder Point Loss Bug?

Mister-Burkes

Mister-Burkes Member Posts: 114 ✭✭✭

25 Likes

25 Agrees

10 Comments

First Answer

February 2023 edited May 2025 in General Pokémon TCG Discussion #1

Hello, which options should I select on the customer support ticket to have my account fixed? I gained +960 exp, +850 losses (and +850 games played) and -400 ladder points after I automatically won a match when my opponent failed to connect to the game.

Please advise.

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Comments

Edurandomnumber Member Posts: 331 ✭✭✭

February 2023 #2

Support . pokemon . com (without the blanks next to the dots) -> PTCG live -> contact us.

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SCPeace Member Posts: 27 ✭✭

February 2023 #3

Same I was 980 and i switched decks and it put me back to 720 :(

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lvlrAdam Member Posts: 96 ✭✭

February 2023 #4

Where is your nearest trash can? 😂

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