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Pokémon TCG Live Matchmaking Issues - *UPDATED* 02/04/23

TPCi_CursedSoup
TPCi_CursedSoup Administrator Posts: 195
100 Comments 100 Likes First Anniversary First Answer
admin

Hello everyone,

The team is aware of and actively investigating new reports of matchmaking issues. This outage only affects a single region of players, but we'll provide more information as it's discovered.

We appreciate your patience at this time.

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Updated 12:57 PM PDT

Matchmaking connections are returning to normal and players should be able to connect to matches once more in the affected region.

If you run into any connectivity issues when attempting to matchmake or with your opponent, please restart the client to see if this persists. If you're still having trouble matchmaking, please get in touch with our Support Team so they can collect additional details.

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Updated 5:26 PM PDT

The team has identified another increase in matchmaking issues and is actively investigating the root cause. Once there is more information, or the issue is resolved, we will update everyone here.

Thank you again for your extreme patience while we work through this.

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Updated 2/4/23 - 3:45 PM PDT

The team is continuing its investigation of the cause of the random outages in matchmaking connectivity. We've made temporary adjustments to our systems to help stabilize matchmaking.

Please continue to report any odd behavior or outages during this time.

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