Pokémon TCG Live 1.3.1 Update Issues - *UPDATED 12/22/22*

With the release of 1.3.1 yesterday, multiple reports came through into the evening, highlighting various critical issues. One of these issues affects interaction with attachments to cards, which causes the game to soft-lock.

Currently, the team is investigating the issue and how it bypassed detection during the testing period. We will update this thread once more information is available.

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UPDATE 12/08/22

We have identified an issue in reference to the softlocks mentioned above that can occur in some matches in which players take the following actions:  

• Placing damage counters or moving them between Pokémon in play  
• Attaching Energy or Tools using a Card Action (Attacks, Abilities, Trainer cards, Stadium activations)  
• Moving Energy or Tools between Pokémon in play  
• Selecting attached Energy or Tools to send out of play (this includes retreat cost selection)  

To avoid this issue, temporarily restarting the client after each match will reset the board state and stop the game from softlocking.  

The fix for this issue is currently in the works and will be implemented as soon as possible.

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UPDATE 12/09/22

NOTE: Please ensure your game is updated to version 1.3.11 when playing.

The game received a hotfix that addresses the most recent issues previously outlined that caused the game to become unresponsive after multiple matches.

We will update this thread with more details on the issue, how it occurred, and how we avoid it in the future.

Please continue to report bugs to our Support Team or by creating a post here - https://community.pokemon.com/en-us/categories/tcg-live-bugs-feedback

Thank you again for your continued patience while this was worked on.

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UPDATE 12/10/22

After the hotfix went live yesterday, we’ve seen an improvement in our data that shows fewer players are encountering the previously outlined issues. The team is aware this is not everyone’s experience and is thoroughly investigating the problem causing the game to become unresponsive.

Please note that depending on the type of fix required to update the game, there may be a slightly longer delay while we request approval for new builds through mobile clients. We will provide more details and updates to this thread as they come.

We truly appreciate the patience everyone has shown during this time. When things stabilize, we will ensure everyone in the game is well compensated for the troubles experienced during this time.

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UPDATE 12/16/22

Throughout this last week, the team continued their investigation and identified fixes to multiple issues from players' reports. We isolated individual causes for the reported experiences and are working on testing and implementing these fixes as soon as possible.

Once testing is complete, the new hotfix will be submitted for approval on mobile devices, and an update will be made to our Maintenance Post.

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UPDATE 12/20/22

Testing concluded earlier this week, and we submitted the newest hotfix to the app stores for approval. Once approved, an update will be made to our Maintenance Post highlighting the latest change log.

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UPDATE 12/20/22

Our Maintenance Post is now updated with the upcoming changes with the newly approved hotfix.

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UPDATE 12/21/22

Maintenance has concluded early, a new hotfix has been applied, and the game is now open. We plan to monitor the data and any new reports that may come in once more players begin to join and start matchmaking.

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UPDATE 12/22/22

We have temporarily banned the following card:

• Furisode Girl (SIT #157, #190, #205)

The compensation mentioned in our previous message is being worked on. We appreciate your patience while the team determines an impactful amount that matches the issues experienced in the last month.